Contact TechImpacts
Choose the route that matches your request.
Email is the current support channel. Messages go directly to the published address; this page does not show a form that can lose a request or report a delivery that did not happen.
Product and account support
Questions about access, features, billing context, or a problem using the service.
Email product supportRefund requests
Review eligibility, the information to include, and Paddle's role in processing an approved refund.
Request a refundPrivacy and security
Ask about personal data, report a suspected security issue, or exercise an applicable privacy right.
Email a privacy requestBefore sending sensitive information
Do not email passwords, payment-card details, government identification, API keys, or banking credentials. For billing, include only the purchase email and Paddle transaction reference. Read the Privacy Policy for the personal-data request process.